HELP CENTER
General Inquiries
If you have any questions regarding our product range, such as the materials used, dimensions, or available colors for our storage baskets, bathroom mats, toilet brushes, towel racks, and soap holders, feel free to reach out. We are here to provide detailed information to assist you in making an informed purchase decision.
Order - Related Issues
Placing an Order
Online Process: To place an order, simply visit our official website. Navigate to the product category you're interested in (e.g., Towel Racks). Select the specific item, choose the desired options (if applicable, like size or style), and click "Add to Cart." Proceed to checkout, where you'll need to fill in your shipping and billing address, payment details, and review your order summary before finalizing the purchase.
Order Tracking
Tracking Number: Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track the progress of your shipment on the carrier's official website. For example, if your order is shipped by FedEx, visit the FedEx tracking page and enter the provided tracking number. For more information please go to "shipping policy" page.
Product - Specific Inquiries
Storage Baskets
Assembly: Some of our storage baskets may require assembly. The package comes with a detailed instruction manual. In general, you'll need to align the parts according to the markings, and use the provided screws or connectors to secure them. If you're still having trouble, we can provide you with a step - by - step video guide upon request.
Bathroom Mats
Maintenance: To keep your bathroom mat in the best condition, machine wash it regularly in cold water. Avoid using bleach or harsh detergents as they can damage the fabric. After washing, tumble dry on low heat or air - dry it.
Non - Slip Feature: If you find that the non - slip backing of your bathroom mat is not working as expected, make sure the surface it's placed on is clean and dry. Dirt or moisture between the mat and the floor can reduce the non - slip effect. If the problem persists, we can offer a replacement.
For more information, please visit our product category pages for details.